Singapore Airlines

From Halal Explorer

9V-SHI_-_Airbus_A350-941_-_Singapore_Airlines_-_322_-_VGHS

Singapore-Airlines Limited (SIA) is the flag carrier airline of Singapore with its Airline hub at Changi Airport. The airline uses the Singapore Girl as its central figure in corporate branding. It is ranked as the world's best airline by Skytrax since 2018, while winning the top spot in three other categories in the same year including "Best First Class", "Best First Class Airline Seat", and "Best Airline in Asia". This is an addition to over two decades of being ranked the world’s best airline by Travel & Leisure magazine. In 2018 and the airline was placed 18th on the top 50 most admired companies worldwide, first in Asia and the only airline on the list.

Halal Food on SQ Flights

Makanan di Singapore Airlines

Singapore-Airlines is known for its high standards in providing a world-class flying experience for all its passengers. The airline understands that offering halal food options is crucial for Muslim passengers and therefore provides an extensive range of halal meals on board its flights. The airline's halal meals are prepared according to the Islamic dietary laws, which prohibit the consumption of pork, alcohol, and other non-halal ingredients.

One of the benefits of flying with Singapore-Airlines is that they have a dedicated halal kitchen at their catering facility in Singapore. This means that halal meals are prepared separately from non-halal meals, ensuring that there is no cross-contamination. The airline also ensures that all meats served on board their flights are slaughtered according to Islamic rites, making them permissible for Muslims to consume.

Singapore-Airlines offers a range of halal meal options, including Vegetarian, seafood, and meat-based dishes. Passengers can pre-order their halal meals when booking their flight, or by contacting the airline's client service team at least 24 hours before departure. However, even if you do not pre-order a halal meal, SQ ensures that all Muslim passengers are provided with suitable meal options.

It's also worth noting that Singapore-Airlines provides training to its cabin crew on Islamic customs and trainings. This includes guidance on serving halal meals, as well as the appropriate way to interact with Muslim passengers. For example, cabin crew are trained to avoid serving alcohol to Muslim passengers and are also taught to respect the dress codes of Muslim passengers.

However, despite the airline's efforts to provide halal food options, some Muslim passengers have reported incidents where they were offered non-halal food or drinks on board. In such cases, it's important to speak up and inform the cabin crew of your dietary requirements. As the original poster shared, SQ's cabin crew will ask every passenger above 18 if they would like some wine, but this is simply part of their standard procedure, and passengers are free to decline if they do not wish to consume alcohol.

Codeshare agreements

Singapore-Airlines codeshare agreements with the following airlines.

SQ Fleet

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Singapore-Airlines operates an all wide-body passenger aircraft fleet from five aircraft families: Airbus A330, Airbus A350, Airbus A380, Boeing 777 and Boeing 787, totalling 138 aircraft as of 30 June 2019. Seven Boeing 747-400 cargo aircraft are also operated.

In-flight services

Cabins

Singapore-Airlines offers five classes of service – suites, first class, business class, premium economy class, and economy class. Major upgrades to its cabin and in-flight service were announced on 17 October 2006, constituting the first major overhaul in over eight years and costing the airline roughly S$570 million.Initially planned for the Airbus A380-800's introduction into service in 2006, and subsequently on the Boeing 777-300ER and the postponement of the first A380-800 delivery meant it had to be introduced with the launch of the first Boeing 777-300ER with the airline on 5 December 2006 between Singapore and Paris.

On 9 July 2013, Singapore-Airlines, in collaboration with two design firms, James Park Associates and DesignworksUSA, unveiled the next generation of cabin products for First, Business, and Economy class, which will enter service onboard new Boeing 777-300ERs and Airbus A350s. London was the first city served with the new product in September 2013.

On 2 November 2017, Singapore-Airlines unveiled new cabin products for Suites, Business, Premium Economy and Economy Class, exclusive to the airline's Airbus A380-800 aircraft. The new changes are being rolled out on the 5 new Airbus A380 aircraft that are yet to be delivered to Singapore-Airlines, while the existing A380 fleet will have these new products retrofitted from now until 2020. Sydney was the first city served with the new product on 18 December 2017.

Singapore-Airlines Suites

Singapore-Airlines Suites is a class available only on the Airbus A380-800. The old product, introduced in October 2007, was designed by French luxury yacht interior designer Jean-Jacques Coste and consists of separate compartments with walls and doors 1.5 m high. The leather seat, upholstered by Poltrona Frau of Italy. Windows are built into the doors and blinds offer privacy. Suites located in the centre (Rows 2 and 3 only) can form a double bed after the privacy blinds between them are retracted into special compartments between the beds and in the frame of the partition. There are 12 seats at the front of the lower deck of the Airbus A380-800 aircraft, with the first and last rows in a 1-1 configuration, and the second and third rows in a 1-2-1 configuration.

Unveiled on 2 November 2017 and the "New A380 Suites" are being progressively rolled out on the Airbus A380-800 fleet. It consists of 6 suites, manufactured by Zodiac Aerospace as separate compartments with walls and sliding doors in a 1-1 configuration on the forward upper deck. The suite itself consists of a free-standing seat and a separately deployable 76in (193 cm) flatbed, as well as a 32 in (81 cm) touchscreen LCD TV, mounted on the side wall. The leather seat, also upholstered by Poltrona Frau of Italy, is able to recline 45 degrees and rotate 360 degrees. The first two suites on either side of the aircraft can form a double bed after the privacy divider is lowered, similar to the old Suites product. Additional features include a separate wireless touchscreen control tablet located upon the credenza for controlling lighting, window blinds and service calls, a Lalique personal amenity kit, an inbuilt personal closet and bag storage area, and a power socket and USB port all in one panel.

SQ First Class 777-300ER seats

On eight Airbus A380 aircraft and the first of which entered service in October 2011, Singapore-Airlines extended the business class cabin to run the entire length of the upper deck, compared to the original configuration which shares the upper deck between 16 rows of business class and 11 rows of economy at the rear.

Medium and Short Haul Business Class is available on all Airbus A330-300, Boeing 777-300 and all unrefitted Boeing 777-200 aircraft, configured in 2-2-2 layout and with iPod connectivity, only available in the A330. The Business Class seat is lie-flat at an 8-degree incline, featuring Krisworld on a 15.4 inch screen.

On 28 March 2018 and the new regional Business Class was unveiled following the delivery of the first Boeing 787-10. These new seats manufactured by Stelia Aerospace are arranged in a forward-facing 1-2-1 staggered configuration, providing every passenger a direct aisle access.

Unveiled on 2 November 2017 and the "New A380 Business class" seats are being progressively rolled out on the Airbus A380-800 fleet. There are 78 Business class seats on the aircraft, offered in a 1-2-1 configuration behind the Singapore-Airlines Suites on the upper deck. The seats, designed by JPA Design and upholstered with Poltrona Frau grain leather, can be reclined into a fully-flat bed.

Premium Economy class

On 9 August 2022, Singapore-Airlines introduced an all-new premium economy class, with the seats manufactured by Zim Flugsitz, to be installed on its Airbus A380, Boeing 777-300ER and Airbus A350-900 aircraft.

Economy class

Singapore Airlines A380 interior economy

The latest redesign of the economy class seat was unveiled on 9 July 2013 alongside new first and business class products. Features include 32 inches of legroom, slimmer seats, an adjustable headrest, and an 11.1-inch touch screen inflight entertainment system which is also controllable with a video touch-screen handset as well as brand new KrisWorld software. The new seats were originally announced to only be available exclusively onboard factory-fresh Airbus A350-900 and refitted Boeing 777-300ER. Other features include an independent cup holder (separate from the fold-out table), a USB port, and a power socket, as well as an iPod port exclusively on board the Airbus A330.

Singapore-Airlines introduced a similar design on board the Boeing 777 aircraft through their ongoing cabin retrofit program. The Boeing 777-300 was the first model to undergo refit and had introduced the product on the Singapore–Sydney route on 22 July 2009. They are equipped with slightly smaller 9-inch screens (which are however larger than the 6.1-inch VGA screens on unrefitted aircraft) and AVOD in each seat. The seats are installed onboard all B777-200ERs and all but one B777-200.

Older economy class seats are only available on Boeing 777-200. They have VGA 6.1-inch personal television screens with AVOD, footrests, adjustable headrests with side-flap "ears" and adjustable seat reclines. Baby bassinets are available on most bulkheads. These older Economy Class seats with the Wisemen 3000 system were introduced with the Boeing 777-200ER in 1997, for use alongside the existing Economy Class seats with the non-AVOD KrisWorld (at that time on board the airline's Boeing 747-400s and A340-300s, having been introduced in 1995) and the older-generation early 1990s seats without KrisWorld (at that time on board the airline's A310-200s and A310-300s). The first few aircraft were delivered without AVOD, as of 2022 and there are no more aircraft without AVOD. After the first Boeing 777-200ER was delivered on 5 May 1997, this Economy Class seat was installed in all subsequent aircraft deliveries (including newer -SP* series Boeing 747-400s), as well as in refitted existing Boeing 747-400s in late 1997 and early 1998.

Catering

SQ Business Class starter

Singapore-Airlines offers a wide array of food options on each flight. Regional dishes are often served on their respective flights, such as the Kyo-Kaiseki, Shi Quan Shi Mei, and Shahi Thali meals are available for first-class passengers on Flights to Japan, China and India, respectively.

SIA has also introduced a Popular Local Fare culinary programme offering local favourites to passengers in all classes flying from selected destinations. The dishes featured in this programme included Singaporean hawker fare such as Teochew porridge, bak chor mee, Hainanese Chicken rice, Satay (meat skewers) etc.is also featured on certain routes.

Passengers in Suites, First and Business class may choose to use the "Book the Cook" service, where specific dishes may be selected in advance from a more extensive menu. Premium Economy class passengers may also choose to use the "Premium Economy Book the Cook". This service is only available on selected flights.

KrisWorld

A $400 million brand new KrisWorld entertainment system was unveiled in 2012. This comes from a major deal with Panasonic Avionics, who will provide the latest Panasonic eX3 systems. The eX3 system features a larger screen with much higher resolution, wide touch screen controllers, new software, and, above all, in-flight connectivity. Singapore-Airlines launched its in-flight connectivity in August 2022. Passengers are now able to make phone calls, send text messages and access the internet for a fee. The new eX3 systems are unveiled alongside the new cabin product, and is available on the Airbus A350-900 and refitted B777-300ER aircraft. In-flight connectivity is offered on the aforementioned two aircraft as well as select Airbus A380s.

KrisFlyer

Singapore Airlines flight attendants

KrisFlyer is the frequent flyer program for the Singapore-Airlines Group portfolio of airlines, comprising Singapore-Airlines, SilkAir and Scoot. On top of the airlines in the Singapore-Airlines Group, KrisFlyer members can earn miles when flying with any Star Alliance airlines, Star Alliance Connecting Partners, Alaska Airlines, JetBlue, Virgin Atlantic, Virgin Australia, and Vistara. Miles can also be earned with over 200 partners in the air and on the ground.

KrisFlyer miles can be redeemed for flights and upgrades when flying with the Singapore-Airlines Group and selected partner airlines, as well as converting them to points with selected partner loyalty programms. Miles can also be mixed with cash to pay for award tickets and flight upgrades on the Singapore-Airlines website, as well as purchases made from KrisShop.

KrisFlyer is divided into the following tiers:

  • KrisFlyer – The basic level at which one starts earning miles,
  • KrisFlyer Elite Silver – The airline's rendition of Star Alliance's Silver tier of passengers,
  • KrisFlyer Elite Gold – The airline's rendition of Star Alliance's Gold tier of passengers,
  • Priority Passenger Service (PPS) Club – Provides Star Alliance Gold privileges on Singapore-Airlines, Star Alliance members and partner airlines, as well as further privileges on Singapore-Airlines.

SQ Incidents and accidents

Singapore Airlines B747-400 (9V-SPK) in Tropical livery

  • 26 March 1991 – Singapore-Airlines Flight 117, an Airbus A310-300, was hijacked by militants en route from Kuala Lumpur International Airport to Changi Airport, where it was stormed by the Singapore Special Operations Force. All hijackers were killed in the operation, with no fatalities amongst the passengers and crew.
  • 31 October 2000 – Singapore-Airlines Flight 006, a Boeing 747-400, attempted to take off on the wrong runway at Taiwan Taoyuan International Airport (previously Chiang Kai-shek International Airport) while departing for Los Angeles International Airport. It collided with the construction equipment that was parked on a closed runway, killing 83 of the 179 onboard and injuring a further 71 people. This was the first and only fatal accident of a Singapore-Airlines aircraft to date. The doomed aircraft 9V-SPK was painted in a "Tropical" promotional livery at the time of the accident. The only other aircraft painted with the promotional livery, another 747-400 registered 9V-SPL, was immediately removed from service and repainted with standard Singapore-Airlines livery.

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  • 12 March 2003 - A Boeing 747-400 operating as Singapore-Airlines Flight 286 from Auckland International Airport to Changi Airport was involved in a tailstrike while taking off from Auckland's Runway 23L, causing severe damage to the aircraft's tail and damaging the APU (Auxiliary Power Unit), causing in-flight APU fire warnings. The flight returned to Auckland with no fatalities or injuries on board. The cause was later determined to be an error in the pilots' calculations of the aircraft's takeoff weight and reference speeds, which caused the pilots to rotate the aircraft prematurely.
  • 27 June 2016 – Singapore-Airlines Flight 368, a Boeing 777-300ER, with 222 passengers and 19 crew on board, suffered an engine oil leak problem during a flight from Singapore to Milan. The oil leak alarm was sounded off when the plane was 2 hours into the flight above Malaysia. During the emergency landing back at where it departed from at Singapore Changi Airport and the right engine caught fire, leading to the right wing being engulfed in flames. The fire was extinguished within 5 minutes after the plane landed.